Dear Tom Waits fans,
As you may or may not have heard or read, there were pressing discrepancies with the first round of Tom Waits vinyl re-issues from Rhino. While it was reportedly not on all pieces of vinyl, it was enough to investigate the issues related to this. All of us here Kings Road as well as Tom himself have heard about this from friends, fans and even family in addition to customers. We have been very concerned with resolving this since the first mention of this came to our attention, and we have been answering any and all complaints on a customer-by-customer basis, all the while resolving this with the companies involved.
Please only use the appropriate option.
IF YOU PURCHASED FROM KINGS ROAD USA:
Please go to the URL: http://www.kingsroadmerch.com/tomwaits-vinylexchange and enter your ORDER # and EMAIL ADDRESS that you used to make the order. This will allow you to select which records you would like replaced and create a request. You will receive new VINYL shipped in a white sleeve when product is finished. You will not be sent a new cover as those didn’t have pressing errors.
IF YOU PURCHASED FROM KINGS ROAD EUROPE:
Please email: email@example.com with the title “TOM WAITS VINYL EXCHANGE” with your order number and titles you would like to replace.
IF YOU PURCHASED FROM A RECORD STORE:
Please contact Rhino & WEA directly via email at firstname.lastname@example.org to arrange an exchange.
Return Requests will be taken until Monday April 18th, 2011 so we can order replacements.
The time frame on this replacement is still being determined. New acetates have been approved by Gavin and test presses are currently in motion for Tom’s approval. Once approved, pressing could take another 4-6 weeks. When we have more information, we will notify all of those who request a replacement on what to expect and when. But just know that proper resolution of this will be handled at no cost to you should you want this resolved.
This was a project that we here and the Waits family were very excited to make happen. For Tom as an artist, audio quality and fidelity are his main concern. For everyone else involved on a personal and professional level, we stand by quality of what we sell, even if we don’t manufacture it ourselves. You ordered a very special set of records and from the perspective of someone who has heard the intended audio in Gavin Lurssen’s studio, we expect THAT to be what is on the record.
We want to make sure you know how seriously we take resolving such a complicated situation because when Blue Valentine, Foreign Affairs and Heartattack & Vine receive the same treatment, you should know that you can buy in confidence knowing that we all stand by the product, its quality, and its fidelity. And regardless of what happens, please know our team here will resolve this issue for you as fast as we can.
On behalf of the Waits, our customer service staff, and everyone involved, thank you for your support and patience.
- Anti Records Read More
The great Neil Young inducts Tom Waits into the Rock & Roll Hall Of Fame. Originally broadcast March 20th on Fuse TV. Please enjoy. Read More
Tom Waits has donated a rare photograph and a signed chapbook of poems to a charity auction benefiting the tuition assistance program at the Summerfield School.
The photo is a unique and truly collectible work from his oil stain series- framed and signed by Tom Waits. The chapbook is also signed and features Waits’ poem “Seeds on a Hard Ground.” The proceeds will go to the Summerfield Waldorf School and Farm to support 35% of their students on scholarship.
This auction runs to May 16, 2011 with a live event taking place on May 14, 2011. To find out more and to bid on this and other items, just go here. Read More
(photo Guardian UK)
Details of Tom Waits’ Rock And Roll Hall Of Fame induction ceremony are hitting newstands in anticipation of the events’ broadcast. Some selected highlights below:
The Guardian UK reports Waits recalling that, “…at age 15, he had snuck in to see a Lightnin’ Hopkins show by putting “Wite-Out in my hair and drawing on a moustache.” He also compared his induction to receiving the key to the city of El Paso: “They told me there was only one but I found out there were a whole bunch of them, and they didn’t open anything. So I hope there are some fringe benefits to this baby.”
The Village Voice offers, “First off, let’s tell you what you want to hear: Tom Waits stole the show, accepting his Rock Hall induction with his trademark stream of comical platitudes, zen-like aphorisms, and dry half-truths. Among the chestnuts: “Any day on this side of the dirt is a great day” and “They say that I have no hits, that I’m difficult to work with. They say that like it’s a bad thing.” Afterwards, Waits’s four-song set was a thing of beauty and simplicity.
Michael Heaton of The Cleveland Plain Dealer says, “There’s a preponderance of Rock and Roll Hall of Famers who are in a decidedly post-career phase. The great thing about Waits is that his best work is still ahead… Last week I was on YouTube listening to various Waits songs to refresh my mind and soul. There was an oft-repeated comment on there. ‘If God had a wallet, there’d be a picture of Tom Waits inside it.’ I don’t know who wrote that. But I wish it was me. ”
And Rolling Stone reports that Neil Young inducted Waits, saying,”I didn’t bring my teleprompter or my notes and I don’t have any real thoughts. I will say that this next man is indescribable and I’m here to describe him. In the scope of things this man is a great singer, actor, magician, spirit guide, changeling and performer for you.”
The ceremony will be telecast March 20th 9p/8c on Fuse TV. For more info go here. Read More